World Class Customer Success Managers
To Help You Every Step of the Way
OneLogin’s Customer Success team helps you maximize your investment in OneLogin.
Create a secure, compliant enterprise
Lower IT costs
Increase IT productivity
To ensure this, OneLogin Customer Success provides an array of essential services including world-class implementation expertise, personal customer success advocates, 24/7 technical assistance, a content-rich help center and on-going education events.
Customer Account Reviews
OneLogin Deployments are reviewed, including current plan overview, and future Identity and Access Management initiatives related to OneLogin. As well as usage rates, including monthly active users, monthly authentication attempts, and top applications used. OneLogin managers help ensure adoption of all key services related to OneLogin.
Account Health and Success
Review and strategize customer goals related to Identity and Access Management in in depth strategy sessions. Regular health checks to consult and advise customers to ensure all customer goals are continuously met. Align best practices tips and tricks to ensure end user access and enforcement of security controls are streamlined
Innovation
Review the OneLogin product roadmap for the upcoming quarter, new feature enhancements and product releases. Learn how they can be utilized to meet Customer’s IAM goals and initiatives.Be the first to try out new OneLogin releases and provide actionable feedback for the OneLogin Product Team
Support Packages
| PLAN TYPE | ONEBASIC | ONEPLUS | ONEPRIME | ONEVIP |
|---|---|---|---|---|
| PRODUCT EDUCATION | ||||
| Access to Knowledge Base |  |
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 |
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| Access to Product Ideas Portal | |
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| Access to Product & Industry Insights | |
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|
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| Real time In-app Product Notifications | |
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| Eligible for Discounted Training | |
|
|
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| Customer Support | ||||
| Online Support | 12x5* | 24x7x365** | 24x7x365 | |
| Phone Support | 12x5* | 24x7x365** | 24x7x365 | |
| Dedicated Support Team | |
|
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| Dedicated Escalations Team | |
|
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| Priority Handling for Online and Phone Support | |
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| Customer Success | ||||
| Annual Technical Health Check | |
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| Named Customer Success Manager (CSM) | Available option | |
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| Business Review & Roadmap Review | Available option | Biannual | ||
| Deployment Analysis | Available option | Quarterly | ||
| VIP Experience | ||||
| VIP Experience at Annual Conference | |
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| Eligible for Customer Advisory Board Events | |
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| Access to dedicated Customer Advisory Board communication channels | |
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| Access to Key Customer Advisory Board Insights | |
*excludes weekends and holidays
**24x7 for P1 tickets, excludes weekends and holidays for non P1’s
Professional Services
OneLogin’s Professional Services are the most effective way to get you up and running quickly. Our expert Implementation Consultants will guide you through the best practice configuration to set up your specific site, connect to directories and applications from our catalog, and maximize the value from your investment.
Watch Our Implementation Showcases“The rollout went really well and was insanely quick, taking just a couple of days. OneLogin provides some of the best support I’ve ever experienced with a vendor.”
David Tregoning
Systems Architect, Nine Entertainment
Support Packages
PLAN TYPE
PRODUCT EDUCATION
Access to Knowledge Base
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Access to Product Ideas Portal
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Access to Product & Industry Insights
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Real time In-app Product Notifications
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Eligible for Discounted Training
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Customer Support
Online Support
ONEBASIC
ONEPLUS
12x5*
ONEPRIME
24x7x365**
ONEVIP
24x7x365
Phone Support
ONEBASIC
ONEPLUS
12x5*
ONEPRIME
24x7x365**
ONEVIP
24x7x365
Dedicated Support Team
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Dedicated Escalations Team
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Priority Handling for Online and Phone Support
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Customer Success
Annual Technical Health Check
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Named Customer Success Manager (CSM)
ONEBASIC
ONEPLUS
ONEPRIME
Available option
ONEVIP
Business Review & Roadmap Review
ONEBASIC
ONEPLUS
ONEPRIME
Available option
ONEVIP
Biannual
Deployment Analysis
ONEBASIC
ONEPLUS
ONEPRIME
Available option
ONEVIP
Quarterly
VIP Experience
VIP Experience at Annual Conference
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Eligible for Customer Advisory Board Events
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Access to dedicated Customer Advisory Board communication channels
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
Access to Key Customer Advisory Board Insights
ONEBASIC
ONEPLUS
ONEPRIME
ONEVIP
*excludes weekends and holidays
**24x7 for P1 tickets, excludes weekends and holidays for non P1’s
Professional Services
OneLogin’s Professional Services are the most effective way to get you up and running quickly. Our expert Implementation Consultants will guide you through the best practice configuration to set up your specific site, connect to directories and applications from our catalog, and maximize the value from your investment.
Watch Our Implementation Showcases“The rollout went really well and was insanely quick, taking just a couple of days. OneLogin provides some of the best support I’ve ever experienced with a vendor.”
David Tregoning
Systems Architect, Nine Entertainment
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