When you're successful, we’re successful

The OneLogin Customer Success Team was Recognized as a “Customer Service Department of the Year” by the Stevie International Business Awards!

See More Awards & Recognitions

World Class Customer Success Managers
To Help You Every Step of the Way

OneLogin’s Customer Success team helps you maximize your investment in OneLogin.
Create a secure, compliant enterprise
Lower IT costs
Increase IT productivity

To ensure this, OneLogin Customer Success provides an array of essential services including world-class implementation expertise, personal customer success advocates, 24/7 technical assistance, a content-rich help center and on-going education events.

Customer Account Reviews

OneLogin Deployments are reviewed, including current plan overview, and future Identity and Access Management initiatives related to OneLogin. As well as usage rates, including monthly active users, monthly authentication attempts, and top applications used. OneLogin managers help ensure adoption of all key services related to OneLogin.

Account Health and Success

Review and strategize customer goals related to Identity and Access Management in in depth strategy sessions. Regular health checks to consult and advise customers to ensure all customer goals are continuously met. Align best practices tips and tricks to ensure end user access and enforcement of security controls are streamlined

Innovation

Review the OneLogin product roadmap for the upcoming quarter, new feature enhancements and product releases. Learn how they can be utilized to meet Customer’s IAM goals and initiatives.Be the first to try out new OneLogin releases and provide actionable feedback for the OneLogin Product Team

Support Packages

PLAN TYPE ONEBASIC ONEPLUS ONEPRIME ONEVIP
PRODUCT EDUCATION
Access to Knowledge Base
Access to Product Ideas Portal
Access to Product & Industry Insights
Real time In-app Product Notifications
Eligible for Discounted Training
Customer Support
Online Support 12x5* 24x7** 24x7x365
Phone Support 12x5* 24x7** 24x7x365
Dedicated Support Team
Dedicated Escalations Team
Priority Handling for Online and Phone Support
Customer Success
Annual Technical Health Check
Named Customer Success Manager (CSM) Available option
Business Review & Roadmap Review Available option Biannual
Deployment Analysis Available option Quarterly
VIP Experience
VIP Experience at Annual Conference
Eligible for Customer Advisory Board Events
Access to dedicated Customer Advisory Board communication channels
Access to Key Customer Advisory Board Insights

*excludes weekends and holidays
**24x7 for P1 tickets, excludes weekends and holidays for non P1’s

Professional Services

OneLogin’s Professional Services are the most effective way to get you up and running quickly. Our expert Implementation Consultants will guide you through the best practice configuration to set up your specific site, connect to directories and applications from our catalog, and maximize the value from your investment.

Watch Our Implementation Showcases

“The rollout went really well and was insanely quick, taking just a couple of days. OneLogin provides some of the best support I’ve ever experienced with a vendor.”


David Tregoning

Systems Architect, Nine Entertainment

Support Packages

PLAN TYPE

PRODUCT EDUCATION

Access to Knowledge Base

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Access to Product Ideas Portal

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Access to Product & Industry Insights

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Real time In-app Product Notifications

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Eligible for Discounted Training

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Customer Support

Online Support

ONEBASIC

ONEPLUS

12x5*

ONEPRIME

24x7**

ONEVIP

24x7x365

Phone Support

ONEBASIC

ONEPLUS

12x5*

ONEPRIME

24x7**

ONEVIP

24x7x365

Dedicated Support Team

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Dedicated Escalations Team

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Priority Handling for Online and Phone Support

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Customer Success

Annual Technical Health Check

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Named Customer Success Manager (CSM)

ONEBASIC

ONEPLUS

ONEPRIME

Available option

ONEVIP

Business Review & Roadmap Review

ONEBASIC

ONEPLUS

ONEPRIME

Available option

ONEVIP

Biannual

Deployment Analysis

ONEBASIC

ONEPLUS

ONEPRIME

Available option

ONEVIP

Quarterly

VIP Experience

VIP Experience at Annual Conference

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Eligible for Customer Advisory Board Events

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Access to dedicated Customer Advisory Board communication channels

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

Access to Key Customer Advisory Board Insights

ONEBASIC

ONEPLUS

ONEPRIME

ONEVIP

*excludes weekends and holidays
**24x7 for P1 tickets, excludes weekends and holidays for non P1’s

Professional Services

OneLogin’s Professional Services are the most effective way to get you up and running quickly. Our expert Implementation Consultants will guide you through the best practice configuration to set up your specific site, connect to directories and applications from our catalog, and maximize the value from your investment.

Watch Our Implementation Showcases

“The rollout went really well and was insanely quick, taking just a couple of days. OneLogin provides some of the best support I’ve ever experienced with a vendor.”


David Tregoning

Systems Architect, Nine Entertainment

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